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Welcome to SDM Orders

Due to GDPR and security we are now only accepting online orders.
This is to verify all orders against client details held in our secure online database.

Training Videos

User Guide

Box Size Guide

Box Size One
Box Size Two
Box Size Three

1.1 cubic feet (37.5 x 28.5 x 24.0 cm)

Our own A4 box is most suitable for – you guessed it – A4 files. It’s also useful for A5 document wallets (such as those used for medical notes), which fit neatly in 2 rows. SDM01 is not suitable for large files.

1.6 cubic feet (40.0 x 34.5 x 27.5 cm)

Ideal for various records types. This is our most popular box and suits the needs of most businesses. This box can comfortably hold an average of 5-7 lever arch files, depending on how full they are.

1.7 cubic feet (46.0 x 37.0 x 29.0 cm)

Although only 0.1 cubic feet larger than our lever arch box, the print out box is much deeper. It’s ideal for large bound records such as bankers ledgers and was introduced upon request by financial clients.

Help Centre

SUPPORT

FAQs

Everything you need to know about Secure Data Management's online ordering process.



Can't find the answer you're looking for?

Please contact your Account Manager

The barcode needs to be placed on one end face of the box. On SDM boxes, there is a specific square space set aside for the barcode to be placed onto.
You have two options when registering with SDM. You can either be a box-managed client, which means that the only data captured is on the box and not its contents, as well as only being able to order whole boxes from archive. The other option is to be file-managed, which means that the contents of your boxes are also barcoded and can be recalled from storage.
We primarily store paper material, but we can also hold office equipment in “pod” storage. If you are interested in this, please contact your account manager.
We have a comprehensive shredding and destruction operation. This includes the supply of biodegradable bags to hold papers, shredding consoles and bins, as well as the destruction of archiving boxes. Please contact your account manager for more information.
You can only request singular files from boxes if you are a file-managed client.
We have a state-of-the-art scanning department. please contact your account manager. For further information
As long as your boxes are secure archiving boxes that has not been overfilled or are broken, we will happily store your own boxes.
To recall items from storage, simply log on to our web portal and book a delivery. Check out our video guides for more information.
You are able to request items back from storage by using any details inputted on our web portal. Searching the box/file barcode is the simplest way to request an item back from storage.
We do not provide specific time slots for deliveries/collections, but we try our hardest to fit into your schedule.
We work on a next working day service. If the order is requested before 4pm, we shall process the request for the next working day, unless asked otherwise.
To see what you have in store with us, simply log onto our web portal and use the search bar at the top of the screen, or click box under inventory type on the left-hand side of the portal. This can also be done for your files. Check out our video guides for more information.
We do accept irregularly sized items, but add an oversize charge onto each item. If unsure, please contact your account manager.
We have specific, temperature-controlled, fire-proof rooms, which are perfect for storing deed packets. For more information, please contact your account manage
We have a dedicated audit team who carry out audits and both box and file level. They capture any information asked for by yourselves. For more information, please contact your account manager.
Your boxes are scanned into box specific locations in our secure facilities, which ensures there is a full audit trail during storage.
Once the destruction process has been completed, we will send through an official Certificate of Destruction, supplied by our trusted third-party secure shredding supplier.
All boxes are scanned on collection and then on arrival at our secure storage facility, all barcoded contents are then scanned.
File barcodes should be placed in one corner of the file, facing the lid of the box as much as possibl
To order supplies, simply log on to our web portal and click “Supplies” on the right-hand side of the page, under the heading “Order”.
We do supply barcode readers, which are a perfect tool to speed along the archiving process. For more information, please contact your account manager.
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The cut-off time for our standard next working day service is 4pm.
We hold multiple ISO accreditations – ISO 27001, ISO 9001, ISO 14001 and ISO 22301. For more information, please contact your account manager.