FAQ – Secure Data Management

WHAT TYPES OF DOCUMENTS DO YOU STORE?

We have specialist document storage solutions for any types of paper records across many sectors, including high security compounds for wills, deeds, architectural drawings and financial statements.

DO YOU PROVIDE ARCHIVE BOXES?

Yes. We have three standard reinforced boxes of different sizes to suit A4 paper, lever arch files and oversized document types.

DO WE HAVE TO USE YOUR BOXES?

No. We are happy to continue using your current archive storage boxes, so long as they are not damp or contaminated in any way.

DO YOU OFFER FIRE-PROOF DATA STORAGE?

Yes. We operate a secure data tape vaulting facility with environmental control and a 4-hour fire-proof rating.

IS THERE A MINIMUM STORAGE AMOUNT?

No. We understand that storage needs vary a lot with each organisation, so have developed fair and clear monthly pricing to cover all quantities of documents.

HOW CAN WE RECALL OUR DOCUMENTS?

You can request items by calling our operations team on 01285 771 545 or emailing us. You can also perform your own document management actions through our web-based platform.

WHAT INFORMATION DO YOU NEED TO RETRIEVE?

Either the unique barcode number that we provide, or your own unique box reference number.

DO WE HAVE AN ACCOUNT MANAGER?

Yes. You will be assigned your own account manager who you can contact during working hours as well as our customer services team (without any call waiting).

HOW CAN WE MANAGE OUR ITEMS IN STORAGE?

Your records can be tracked by box or by file using our barcode inventory system. You can set your own lookup criteria and manage your archives through our online platform, or you can call our operations staff for assistance.

WHAT DOES IT COST TO STORE A BOX FOR 1 YEAR?

Like with any form of storage pricing varies dependent on the total quantity of space used. We calculate this by cubic feet and offer competitive rates for both small and large requirements. Get in touch for a competitive document storage quote today.

DO YOU CHARGE MONTHLY OR ANNUALLY?

We invoice monthly in advance for storage costs and monthly in arrears for any additional services that you use.

DO YOU HAVE A MINIMUM CONTRACT TERM?

If you aren’t...

HOW DO YOU DELIVER AND COLLECT DOCUMENTS?

Our team collects and delivers directly to your premises using our secure transport service, ensuring full chain-of-custody tracking throughout the process.

WHAT SECURITY MEASURES DO YOU HAVE IN PLACE?

Our facilities feature 24/7 CCTV, alarm systems, secure access controls, and regular security audits to protect your information.

CAN YOU STORE OTHER ITEMS BESIDES DOCUMENTS?

Yes, we can store a range of items including digital media, equipment, and other secure storage needs.

Frequently Asked Questions